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Haus Maids Winchester LTD – Haus Laundry Terms and Conditions
Before you use our services, please read the following terms and conditions carefully. By using our services, you agree to comply with and be bound by the following terms.
TERMS AND CONDITIONS
Services Provided:
Haus Laundry offers professional laundry services, including but not limited to washing, drying, folding, and ironing of clothes.
1. The Client agrees that any use of the Company’s services, including placing an order or allowing work to be carried out for services by telephone, email, website forms shall constitute the Client’s acceptance of these Terms and Conditions.
2. Unless otherwise agreed in writing by a director of the Company, these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by the Client.
3. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of the Company.
3. Cost
3.1. The cost of our service will be as agreed in the first instance in writing or verbally.
4. VAT
4.1. All costs will be + VAT at the prevailing rate
5.Any special cleaning specifications required by the client should be provided to us prior to us carrying out our service. If only verbal description of the tasks has been provided, the Company shall not be responsible for any tasks not carried out.
6. Payment
6.1. We reserve the right to cancel services without notice due to declined credit card.
6.2 The Client understands that tipping is not required and is not expected by our staff.
6.3The Company reserves the right to charge interest on invoiced amounts unpaid for more than 30 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment.
6.4 If the Company is forced to refer the Client’s account for collection to a third party, then extra costs may be added to the outstanding amount by the debt collecting company.
6.5 Service charges are based on the type and quantity of items submitted for laundry. Prices are clearly stated on our website or provided in-person by our staff.
6.6 Haus Laundry reserves the right to adjust prices at any time. Any changes will be communicated in advance. For heavily soiled items our fees will be double the advertised rate
7.6 The Company reserves the right to cancel any contract and back charge additional for past services to reflect the balance of the standard rate(s) if any misleading or false information was used to obtain discounted services.
7.7The Client agrees to and authorises the Company to charge his debit/credit card with any outstanding amounts owed to the Company
8. Refunds
8.1. No refund claims will be entertained once the service has been carried out.
8.2. Refund will be issued only if the Client has cancelled within the allowed time (48 hours) prior to collection.
8.3. Refund will be issued if our team does not carry out a collection, payment for which has been already collected by the Company.
9. Cancellation
9.1. There is a £45 late cancellation/lock-out fee for cancelling or rescheduling a visit with less than 48-hour notice.
9.2. The contracted Client agrees to pay the full price if: a) The Client cancels or changes the date/time less than 24 hours prior to the scheduled appointment b) The Client fails to provide access to the service premises thus preventing the Company to carry out the booked work.
9.3. There is a problem with the Client’s keys and the operatives cannot let themselves in. If keys are provided, they must open all locks without any special efforts or skills.
9.4. If the Client needs to change a collection/ delivery day or time the Company will do its best to accommodate. A minimum 48 hours’ notice is required. Any changes in the schedule are subject to availability.
9.5. The Company’s operatives work on any day of the week Monday to Friday. Excluding Bank Holidays
10. Claims – Damaged Items:
While we take utmost care with your items, Haus Laundry is not responsible for any lost or damaged items during the laundry process.
Please ensure that valuable or delicate items are not included in your laundry.
11. Complaints
11.1. All complaints must be received in writing by letter or email.
12. Liability
12.1. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with a late arrival of Company operatives at the service address. The Company endeavours to be right on time on any visit but sometimes due to transport related and other problems which are beyond the Company’s control, the Company operative’s may arrive with a delay or the visit may be re-scheduled.
12.2. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with the Company carrying out services for the Client if the Client has an outstanding amount aged 30 days or more from the date the payment was due.
12.3. We record all details of phone conversations on client’s records.
13 Collection and Delivery:
13.1 Haus Laundry provides pickup and delivery services within specified areas.
13.2 Charges are communicated during order placement.
13.3 Customers are responsible for providing accurate and accessible delivery locations. If we are unable to collect as arranged we reserve the right to charge our late cancellation fee of £45
14.1 Special Requirements:
14.2 Customers with special requirements, such as specific washing instructions, allergies, or other considerations, must inform Haus Laundry prior to the service being carried out.
14.3 We will make reasonable efforts to accommodate special requirements, but failure to inform us in advance may affect the quality of service.
15 Quality Assurance:
15.1 Haus Laundry strives to provide high-quality laundry services. If you are dissatisfied with our services, please contact us within 48 hours, and we will address your concerns promptly.
16 Damaged Items:
16.1 While we take utmost care with your items, Haus Laundry is not responsible for any lost or damaged items during the laundry process.
Please ensure that valuable or delicate items are not included in your laundry.
17 Cancellations and Refunds:
17.1 Cancellations must be made at least 24 hours before the scheduled pickup time to qualify for a refund.
Refunds are processed within 7 business days.
18 Privacy Policy:
18.1 Haus Maids Winchester LTD respects the privacy of its customers. Customer information is used solely for the purpose of providing cleaning and laundry services and is not shared with third parties.
19 Changes to Terms and Conditions:
19.1 Haus Maids Winchester LTD – Haus Laundry reserves the right to modify these terms and conditions at any time. Updated terms will be posted on our website.
Services Provided:
Haus Laundry offers professional laundry services, including but not limited to washing, drying, folding, and ironing of clothes.
1. The Client agrees that any use of the Company’s services, including placing an order or allowing work to be carried out for services by telephone, email, website forms shall constitute the Client’s acceptance of these Terms and Conditions.
2. Unless otherwise agreed in writing by a director of the Company, these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by the Client.
3. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of the Company.
3. Cost
3.1. The cost of our service will be as agreed in the first instance in writing or verbally.
4. VAT
4.1. All costs will be + VAT at the prevailing rate
5.Any special cleaning specifications required by the client should be provided to us prior to us carrying out our service. If only verbal description of the tasks has been provided, the Company shall not be responsible for any tasks not carried out.
6. Payment
6.1. We reserve the right to cancel services without notice due to declined credit card.
6.2 The Client understands that tipping is not required and is not expected by our staff.
6.3The Company reserves the right to charge interest on invoiced amounts unpaid for more than 30 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment.
6.4 If the Company is forced to refer the Client’s account for collection to a third party, then extra costs may be added to the outstanding amount by the debt collecting company.
6.5 Service charges are based on the type and quantity of items submitted for laundry. Prices are clearly stated on our website or provided in-person by our staff.
6.6 Haus Laundry reserves the right to adjust prices at any time. Any changes will be communicated in advance. For heavily soiled items our fees will be double the advertised rate
7.6 The Company reserves the right to cancel any contract and back charge additional for past services to reflect the balance of the standard rate(s) if any misleading or false information was used to obtain discounted services.
7.7The Client agrees to and authorises the Company to charge his debit/credit card with any outstanding amounts owed to the Company
8. Refunds
8.1. No refund claims will be entertained once the service has been carried out.
8.2. Refund will be issued only if the Client has cancelled within the allowed time (48 hours) prior to collection.
8.3. Refund will be issued if our team does not carry out a collection, payment for which has been already collected by the Company.
9. Cancellation
9.1. There is a £45 late cancellation/lock-out fee for cancelling or rescheduling a visit with less than 48-hour notice.
9.2. The contracted Client agrees to pay the full price if: a) The Client cancels or changes the date/time less than 24 hours prior to the scheduled appointment b) The Client fails to provide access to the service premises thus preventing the Company to carry out the booked work.
9.3. There is a problem with the Client’s keys and the operatives cannot let themselves in. If keys are provided, they must open all locks without any special efforts or skills.
9.4. If the Client needs to change a collection/ delivery day or time the Company will do its best to accommodate. A minimum 48 hours’ notice is required. Any changes in the schedule are subject to availability.
9.5. The Company’s operatives work on any day of the week Monday to Friday. Excluding Bank Holidays
10. Claims – Damaged Items:
While we take utmost care with your items, Haus Laundry is not responsible for any lost or damaged items during the laundry process.
Please ensure that valuable or delicate items are not included in your laundry.
11. Complaints
11.1. All complaints must be received in writing by letter or email.
12. Liability
12.1. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with a late arrival of Company operatives at the service address. The Company endeavours to be right on time on any visit but sometimes due to transport related and other problems which are beyond the Company’s control, the Company operative’s may arrive with a delay or the visit may be re-scheduled.
12.2. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with the Company carrying out services for the Client if the Client has an outstanding amount aged 30 days or more from the date the payment was due.
12.3. We record all details of phone conversations on client’s records.
13 Collection and Delivery:
13.1 Haus Laundry provides pickup and delivery services within specified areas.
13.2 Charges are communicated during order placement.
13.3 Customers are responsible for providing accurate and accessible delivery locations. If we are unable to collect as arranged we reserve the right to charge our late cancellation fee of £45
14.1 Special Requirements:
14.2 Customers with special requirements, such as specific washing instructions, allergies, or other considerations, must inform Haus Laundry prior to the service being carried out.
14.3 We will make reasonable efforts to accommodate special requirements, but failure to inform us in advance may affect the quality of service.
15 Quality Assurance:
15.1 Haus Laundry strives to provide high-quality laundry services. If you are dissatisfied with our services, please contact us within 48 hours, and we will address your concerns promptly.
16 Damaged Items:
16.1 While we take utmost care with your items, Haus Laundry is not responsible for any lost or damaged items during the laundry process.
Please ensure that valuable or delicate items are not included in your laundry.
17 Cancellations and Refunds:
17.1 Cancellations must be made at least 24 hours before the scheduled pickup time to qualify for a refund.
Refunds are processed within 7 business days.
18 Privacy Policy:
18.1 Haus Maids Winchester LTD respects the privacy of its customers. Customer information is used solely for the purpose of providing cleaning and laundry services and is not shared with third parties.
19 Changes to Terms and Conditions:
19.1 Haus Maids Winchester LTD – Haus Laundry reserves the right to modify these terms and conditions at any time. Updated terms will be posted on our website.
